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The Sri Lankan Holiday Policies

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Terms of Website Usage

Introduction

  1. http://www.thesrilankanholiday.com (the Site) is operated by The Sri Lankan Holiday Ltd (TSLH).
  2. This agreement is made between you and TSLH and states the terms under which you may use the Site.
  3. TSLH reserves the right to changes these terms from time to time and without prior notice by changing them on the Site.

Conditions of Use

  1. You must be 18 years of age or over to use this service and the site.
  2. You agree to provide accurate and complete information at the time of registration and to maintain and update that information in order to retain access to the Site.
  3. You are responsible for maintaining the security and confidentiality of your account. You will not reveal you user name or password to anyone else.
  4. You will not attempt to access information in other people’s accounts.
  5. If you have reason to believe that your username and/or password may have become known to someone else, you should inform TSLH immediately.
  6. The terms of any purchase from TSLH will be governed by the TSLH ‘Terms of Business’. Access to the Site is not part of a purchase and purchases from TSLH shall not be construed to represent or guarantee you access to the Site.

Liability

  1. Although TSLH hopes this Site will be of interest to users (and except to the extent that TSLH Terms of Business apply), TSLH accepts no liability and offer no warranties or conditions in relation to this Site or its content, to the fullest extent such liability can be excluded by law.
  2. If you are a consumer and not a business user, TSLH shall not be liable to you for any business losses and shall only be liable for any losses which are reasonably foreseeable.
  3. If you are a business user, in no event shall TSLH be liable to you for any indirect or consequential loss, loss of profit, revenue or goodwill arising from your use of, or inability to use, the Site or information on the Site.
  4. Except as provided in these terms, all terms implied by law are excluded.
  5. TSLH accept liability for death or personal injury caused by TSLH’ negligence and responsibility for fraudulent misrepresentation and any other liability that cannot, under English law, be excluded.
  6. TSLH does not guarantee that the service will be uninterrupted or error-free.

Information

  1. You acknowledge that the information displayed on the Site may not be accurate, complete or up-to-date and that you should not rely on that information in any way.
  2. The information you provide TSLH with by use of the Site will be used in accordance with TSLH’ Privacy Policy.

General

  1. You acknowledge that your use of the Site constitutes acceptance of these terms.
  2. All content on this Site including but not limited to text, software, photographs and graphics is protected by copyright. TSLH, or TSLH’ licensors, own copyright and/or database rights in the selection, coordination, arrangement and enhancement of such content, as well as in the original content. Except as expressly set out in these terms, nothing in these terms shall give you any rights in respect of any intellectual property owned by TSLH or its licensors. You shall not assert or attempt to obtain any such rights and you shall not use, copy, reproduce, modify, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit, TSLH’ name, trademarks, logos or other proprietary marks or any of the content of this Site, in whole or in part.
  3. TSLH reserves the right to remove your access to the Site at any time, without notice and at TSLH’ sole discretion.
  4. Any formal legal notices should be sent to us at the address at the end of these terms by email and confirmed by post.
  5. Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under these terms.
  6. If any part of these terms is found to be unenforceable as a matter of law, all other parts of these terms shall be unaffected and shall remain in force.
  7. You and TSLH agree that English law applies to these terms and that any dispute between us regarding the Site or arising out of or in connection with these terms will only be dealt with by the English courts, unless you are resident in another part of the United Kingdom, in which case the applicable law of that part of the United Kingdom will apply and any dispute will be brought before the courts there.
  8. TSLH is a company incorporated in England and Wales under Company Registration Number 11225949. TSLH’ registered office is at Flat 16 Eagle Court Drinkwater Road Harrow HA2 0FZ.

How to contact us

  1. If you experience problems with the Site or would like to comment on it, please feel free to contact us in any of the following ways:
    • By email at admin@thesrilankanholiday.com
    • By writing to us at Flat 16 Eagle Court Drinkwater Road Harrow HA2 0FZ.

Updates

  1. These terms were last updated on the 26th of February 2018.

Terms of Business for Accommodation

 

THE SRI LANKAN HOLIDAY LTD (“we/us/our/TSLH”) act as booking agents on behalf of the owners of accommodation let for holidays (“the owners”), to customers. We make booking contracts between customers, and the owner of the property. Our fees for making bookings and for providing information and advice to customers are included in the price for the holiday we display on our website. We will use our reasonable endeavors to resolve any problems that arise, but any dispute relating to the holiday itself will be a matter directly between customer and the owner. By confirming a reservation, owner acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement). The relationship that we have with the customers are governed by separate terms and conditions.

1 Bookings

Once a booking is confirmed, we will charge 12% commission (our fees) from the customer. Balance will be paid to owner directly by customer. This will be paid by the customer on the first day or during the stay of holiday directly to owner. Owner can request a deposit to be paid before customer arrives for holiday. In such case we will accept the deposit from the customer and will send a confirmation to the owner. Deposit will be paid to owner after deducting our fees after guest arrives at property. ‘Price per night’ displayed on The Sri Lankan Holiday website is inclusive of our fee and any taxes.

2 Occupying the Property

2.1 Properties are, unless otherwise stated in the property’s description, available for occupancy from between 2pm on the first day of customer holiday and must be vacated by 10am on the last day. Any changes/flexibility to this should be arranged with the owner prior to holiday start date by customer or initial booking request.

2.2 Owner must explain any reasonable rules laid down to customer. If the owner does not communicate any such rules to customer, customer must assume that “normal” rules (such as consideration for neighbours) apply. The owner reserves the right to enter the property at any reasonable time provided reasonable notice is given to customer.

3 Damages

3.1 We cannot act on behalf of owner in any dispute between the owner and customer concerning damages to property. Such disputes should be settled directly with the customer.

4 Descriptions of Properties and Changes

4.1 Owner must provide accurate description of the property and facilities. Owner must check the accuracy of the description and details of the property published on our website. We do not accept any liability for errors contained in the information we publish or for any misrepresentation based on information provided by the owner.

4.2 Although we inspect properties and take seriously any complaints we receive from customers, we do not accept any liability for the failure of the owner to keep the property and its contents in good condition. The owner is ultimately responsible for resolving any difficulties which customer may experience with the property you have booked.

 

5 Difficulties and Maintenance

We will give contact details of the owner or their responsible local caretaker or representative to customer. Owners should investigate complaints which are notified to them promptly and before the end of customer holiday.

6 Unavailability of Your Property

The owner may cancel bookings made if the property becomes unavailable for reasons beyond the owner’s reasonable control, including without limitation: flooding; fire; significant damage to the property; or failure of utility services to the property. If owner cancel a booking any reason other than states above, they should find/arrange alternate accommodation for customer. Any additional cost that incur should be paid by the owner. This includes over bookings as well but not limited to.

7 Changes to confirmed bookings

7.1 Once dates of a booking have been confirmed in writing to you, they can only be changed with the customer’s agreement.

7.2 The booking we confirm to you is a contract between you and the customer for the rental, by you, of their holiday accommodation.

8 Cancellation

If the property is unavailable to customers, owner they should inform us immediately of their wish to cancel the booking. Booking will be cancelled only after confirmed by customer. Customer can cancel their booking free of charge 24 hours before their holiday begins. Holiday is referred as start of the first day of customer booking as per booking confirmation. Where there is a deposit is made, our cancellation terms may offer a refund of any money customer have paid after deducting any handling fees or bank charges. This will be confirmed with the owner before any refund is paid to customer.

8.1 To cancel a confirmed and deposit paid booking, hotel owner needs to contact The Sri Lankan Holiday Ltd for approval. If hotel owner wish to cancel a confirmed and deposit paid booking they need to arrange suitable accommodation that customer will agree. Any extra cost incurred due to this will need to be paid by hotel owner.

8.2 You must not make any fraudulent or misleading statement prior to or whilst arranging your booking.

8.3 If customer cancel the holiday pursuant to this clause, we shall not be liable to owner in respect of any consequential or indirect loss whatsoever and any costs, monies or claim recoverable under any other insurance policy you may have taken out.

 

 

 

9 Miscellaneous

9.1 These Terms of Business override and supersede all previous versions and any previous course of dealing between the parties.

9.2 In the event of any inconsistency between these Terms of Business and any of our other literature, whether found in our brochure or on our website or otherwise, the provisions of these Terms of Business will prevail.

9.3 If any provision of these Terms of Business is prohibited by law or judged by a court to be unlawful, void or unenforceable, the provision shall, to the extent required, be severed from this agreement and rendered ineffective as far as possible without modifying the remaining provisions of this agreement, and shall not in any way affect any other circumstances of or the validity or enforcement of these Terms of Business.

9.4 The agreements between you and us and between customer and you are subject to English law and to the exclusive jurisdiction of the English courts.

9.5 It is not intended that any third party (other than owners) should have the right to enforce any of these Terms of Business under the Contracts (Rights of Third Parties) Act 1999. It is intended that owners may enforce the terms and conditions contained in these Terms of Business against you.

The Sri Lankan Holiday is a trademark of The Sri Lankan Holiday Ltd, Flat 16 Eagle Court Drinkwater Road Harrow HA2 0FZ. The Sri Lankan Holiday Ltd is a company incorporated in England and Wales under Company Registration Number 11225949. TSLH’ registered office is at Flat 16 Eagle Court Drinkwater Road Harrow HA2 0FZ.

 

© The Sri Lankan Holiday 2018

Image Attribution

Most images on this site belong to The Sri Lankan Holiday and we reserve full copyright. Accommodation photos/images are provided by the owners of each property. Some images are from other sources.

Those individual images are acknowledge below.

  • https://www.lonelyplanet.com/sri-lanka/the-ancient-cities/sigiriya (Sigiriya Picture)
  • https://www.lonelyplanet.fr/article/les-plus-belles-plages-du-sri-lanka (Tangalle Beach Picture)
  • https://www.lonelyplanet.fr/article/organiser-son-safari-au-sri-lanka (Leopard Picture)
  • https://www.lonelyplanet.com/sri-lanka/polonnaruwa/activities/minneriya-national-park-elephant-gathering-private-safari/a/pa-act/v-23549P1/357457 (Minneriya Elephants)
  • https://www.lonelyplanet.com/blog/2017/05/02/pathfinder-pics-on-the-hunt-for-wildlife-in-sri-lanka/ (peacock picture)
  • https://www.lonelyplanet.com/sri-lanka/the-south/mirissa (Whales mirissa)
  • https://www.lonelyplanet.com/sri%20lanka/tours (dambulla cave picture)
  • https://www.lonelyplanet.com/sri-lanka/the-ancient-cities/polonnaruwa (polonnaruwa cities)
  • https://www.flickr.com/photos/chintaka/7702626542 (kandy perehara picture)
  • https://www.kandyregencyhouse.com/dambulla-cave-temple/
  • http://www.themorning.lk/brunch-page-9-bullet-feature/ (elephants picture)
  • http://www.flickriver.com/places/Sri+Lanka/North+Central/Hingurakgoda/search/ (peacock)
  • http://srilankawhales.com (Whales)
  • https://www.hindustantimes.com/travel/sri-lanka-is-going-all-out-to-woo-indian-travellers-here-s-what-you-can-expect/story-QlOGEysYvLWV2yk0acTXYJ.html (pinnawala elephants)
  • https://www.tripadvisor.co.uk/LocationPhotoDirectLink-g293962-d6827640-i274133874-Sri_Lanka_Car_Tours-Colombo_Western_Province.html (tea pluckers)
  • https://discoversrilanka.com/products/lk70100100-kandy-esala-perahera-seats-and-tickets-day-10 (kandy perahera)
  • https://www.newsfirst.lk/2014/12/05/season-pilgrimage-sri-pada-commence-religious-observances-conclude/ (adams peak)
  • https://israfly.az/ir/tours/see/shri-lanka-tour (buddah colombo)
  • https://www.femina.in/life/travel/where-to-eat-in-colombo-sri-lanka-74719.html (buddha colombo)
  • https://www.telegraph.co.uk/travel/destinations/asia/sri-lanka/articles/wildlife-conservation-sri-lanka-tourism-impact/ (leopard on tree)
  • http://www.lankabusinessonline.com/sri-lanka-tourist-arrivals-up-12-pct-in-june-2015/ (meditation)
  • http://www.tourismmin.gov.lk/ (ella train)
Notice Message. Your Message Comes Here

Terms of Business

THE SRI LANKAN HOLIDAY LTD (“we/us/our/TSLH”) act as booking agents on behalf of the owners of accommodation let for holidays (“the owners”), to customers (“you”). We make booking contracts between you, and the owner of the property. Our fees for making bookings and for providing information and advice to you are included in the price for the holiday. We will use our reasonable endeavors to resolve any problems that arise, but any dispute relating to the holiday itself will be a matter directly between you and the owner. By completing a reservation (by confirming a booking), you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement). The relationship that we have with the owners are governed by separate terms and conditions which govern the (B2B) commercial relationship we have with each of these owner. Any disputes relating to tours arranged be a matter directly between you and the tour operator (Driver/ Guide). We are only helping you to find the tour operator (Driver/ Guide).

1 Bookings

Your booking, which must be on our Booking Form or via our website and sent to us with a deposit of 12% of the total price, will only be effective when confirmed by us in writing. The balance should be paid directly to the owner on arrival at the accommodation. In the event of cancellation, subject to condition 10 & 11, you will be liable for the deposit of 12%. If you have already paid the deposit no refund will be provided. VAT is included in the price quoted. If there is a change in the VAT rate, the quoted price may be adjusted accordingly.

1.1 In some occasions owner may request a deposit more than 12% to confirm your booking. In these cases you are liable to pay these funds in order to receive your booking confirmation directly to owner.

2 Occupying the Property

2.1 Properties are, unless otherwise stated in the property’s description, available for occupancy from between 2pm on the first day of your holiday and must be vacated by 10am on the last day. Any changes/flexibility to this should be arranged with the owner prior to your holiday start date. The license from the owner shall permit you and the members of your party as named on the booking form only to occupy the property for the purpose of a holiday. For the avoidance of doubt you may invite friends over to visit, but the number of people in the property must at no time exceed the amount of people we have stated the property ‘sleeps’ in the brochure, unless you have the owner’s prior consent. No-one other than those named on the Booking Confirmation form may sleep at the property. Failure to observe these rules is a serious breach of these Terms of Business (see Condition 8). You may not sub-let the property.

2.2 You must use the property responsibly and comply with any reasonable rules laid down by the owner. If the owner does not communicate any such rules to you, you must assume that “normal” rules (such as consideration for neighbors) apply. You may not use the property for business purposes without the prior agreement of the owners. The owner reserves the right to enter the property at any reasonable time provided reasonable notice is given to you.

2.3 You must inform us on the booking form or subsequently in writing of the names, nationality (if not British or Irish) and the ages of all the people who will occupy the property during your stay. Failure to do so may invalidate the owner’s insurance and will be a serious breach of these Terms of Business (see condition 8).

2.4 You agree to leave the property in a reasonably clean condition at the end of your stay.

3 Damages

3.1 You must keep the property clean and in good order and you will be responsible for any breakages. The owner shall be entitled to charge from you of remedying any breach of these obligations, together with the cost of any service or goods provided. We cannot act on your behalf in any dispute between the owner and yourself concerning it. Such disputes should be settled directly with the owner.

4 Descriptions of Properties and Changes

4.1 We have inspected all the properties and used reasonable endeavors to ensure the information we publish is true and accurate. We do not accept any liability for errors contained in the information we publish or for any misrepresentation based on information provided by the owner. In any event, you acknowledge that minor differences may arise between our photographs, illustrations and descriptions of a particular property and the actual property.

4.2 Although we inspect properties and take seriously any complaints we receive from customers, we do not accept any liability for the failure of the owner to keep the property and its contents in good condition. The owner is ultimately responsible for resolving any difficulties which you may experience with the property you have booked.

5 Difficulties and Maintenance

We will give you contact details for the owner or their responsible local caretaker or representative. If you have any difficulties with a property, require maintenance, or have any complaints, you should notify the owner, caretaker or their representative in the first instance. Owners will only investigate complaints which are notified to them promptly and before the end of your holiday. If you experience difficulties and are unable to contact the owner or their representative, you should contact us.

6 Unavailability of Your Property

The owner may cancel bookings made if the property becomes unavailable for reasons beyond the owner’s reasonable control, including without limitation: flooding; fire; significant damage to the property; or failure of utility services to the property. We will try to find you an appropriate alternative property or, at your option, we will refund to you any sums you have paid. Neither we nor the owner shall have any other liability to you.

7 Our Liability to You

7.1 We will not be liable for any loss or damage suffered by you or any member of your party or to your or their property, except where such loss or damage is due to our negligence. If we are negligent, our liability to you will be limited to the loss or damage which was a foreseeable result of such negligence. Except in the case of death or personal injury resulting from our negligence, our total liability to you in respect of any breach of these Terms of Business or tort or other act or omission by us in connection with this contract shall be limited in aggregate to the price agreed to be paid by you for the right to use the property for the period agreed.

7.2 Where you are a customer acting in the course of a business, this Condition 7.2 shall apply instead of Condition 7.1. We do not accept liability to customers acting in the course of a business for losses of profits, business, contracts, goodwill, anticipated savings, expenses, consequential losses or other similar losses, for any reason whatsoever. To the extent permitted by law and except in the case of personal injury or death resulting from our negligence, the maximum limit of our liability to business customers, whether in contract, tort, negligence, breach of statutory duty or otherwise shall be the price agreed to be paid by you for the right to use the property for the period agreed.

7.3 You acknowledge that the choice of the property is ultimately your responsibility.

8 Breaches of these Terms of Business

If you commit a serious breach of these Terms of Business, the owner or his agent will have the right to terminate your booking and if you are already at the property the owner may require you to vacate it immediately. A serious breach of these Terms of Business includes, without limitation, failure to comply with rules of the house or health and safety advice or circumstances where your behavior, or that of your guests or pets, is likely to have a significant adverse effect upon those staying or living nearby the property. In the event of you committing a serious breach of these Terms of Business no refund of the fees you have paid will be returnable to you.

9 Changes to confirmed bookings

9.1 Once dates of a booking have been confirmed in writing to you, they can only be changed with the owner’s agreement.

9.2 The booking we confirm to you is a contract between you and the owner for the rental, by you, of their property. Should you wish to change your booking to a different property we will treat your request as a cancellation of your booking under the terms specified in section 11.

10 Cancellation

If you are unable to occupy the property, you should inform us immediately of your wish to cancel the booking. Our cancellation terms may offer a full refund of any money you have paid after deducting any bank/transfer charges and processing fees. If you have paid a deposit of more than 12%, any refund will be given after the confirmation from owner. Owner has right to refuse any refund from the deposit.

11 Cancellation Terms

11.1 You may cancel the booking free of charge 24 hours before your holiday begins. Holiday is referred as start of the first day of customer booking as per booking confirmation (in time). Failing to do so will black list your name in our database and will be marked as a no show for the booking. There will be no refund paid out for failing to inform in time. There will be no refund paid out if any of the terms and conditions were breached in this policy.

11.2 Subject to the conditions set out in 11.1, we will reimburse you in respect of all monies paid or contracted to be paid after deducting any bank/transfer charges and processing fees stated by the owner for the property you have booked.
11.3 You must not make any fraudulent or misleading statement prior to or whilst arranging your booking.

11.4 If you cancel the holiday pursuant to this clause 11 we shall not be liable to you in respect of any consequential or indirect loss whatsoever and any costs, monies or claim recoverable under any other insurance policy you may have taken out.

11.5 To cancel a confirmed and deposit paid booking, hotel owner needs to contact The Sri Lankan Holiday Ltd for approval. If hotel owner wish to cancel a confirmed and deposit paid booking they need to arrange suitable accommodation that customer will agree. Any extra cost incurred due to this will need to be paid by hotel owner.

 

12 Pets

12.1 Any pets you want to bring with you must be disclosed at the time of booking and only those pets we confirm are acceptable may be brought into the property. With the exception of guide dogs, pets are only allowed at properties if you can see the appropriate symbol featured in respect of that property. Failure to follow these rules will be a serious breach of these Terms of Business and the owner of the property may require you to vacate it at once.

12.2 Where pets are allowed, you must ensure that no damage is caused by them to the property and that they cause no disturbance within the surrounding area. Pets must be supervised and under control at all times and their access to areas of the property that are unsuitable for pets or would compromise reasonable standards of hygiene must be prevented by you. Pets are not allowed on furniture or in bedrooms. You must always clear up after your pets and you must remove all trace (inside and in the garden) of your pets having been present before you leave the property. Failure to follow these rules will be a serious breach of these Terms of Business and the owner of the property may require you to vacate it at once.

13 Miscellaneous

13.1 These Terms of Business override and supersede all previous versions and any previous course of dealing between the parties.

13.2 In the event of any inconsistency between these Terms of Business and any of our other literature, whether found in our brochure or on our website or otherwise, the provisions of these Terms of Business will prevail.

13.3 When you book your holiday with us, we collect personal information such as your name, email address, home address, telephone number, credit or debit card number and the card’s expiry date. This allows us to book the property for you. We may use the information that we collect to occasionally notify you about news and information we think you may find valuable. For example, we may send you our latest brochure, supplements, newsletters and special offers. If at any stage you decide that you would rather not receive such information, please contact us by telephone, email or post. We employ other companies and individuals to perform functions on our behalf such as sending postal mail, removing repetitive information from lists of our customers, analyzing data, providing market assistance and processing credit card payments. We also reveal your identity and contact details to the owner of the property you wish to book. Our contractors have access to personal information needed to perform their functions, but may not use it for other purposes.

13.4 If any provision of these Terms of Business is prohibited by law or judged by a court to be unlawful, void or unenforceable, the provision shall, to the extent required, be severed from this agreement and rendered ineffective as far as possible without modifying the remaining provisions of this agreement, and shall not in any way affect any other circumstances of or the validity or enforcement of these Terms of Business.

13.5 The agreements between you and us and between you and the owner are subject to English law and to the exclusive jurisdiction of the English courts.

13.6 It is not intended that any third party (other than owners) should have the right to enforce any of these Terms of Business under the Contracts (Rights of Third Parties) Act 1999. It is intended that owners may enforce the terms and conditions contained in these Terms of Business against you.

The Sri Lankan Holiday is a trademark of The Sri Lankan Holiday Ltd, Flat 16 Eagle Court Drinkwater Road Harrow HA2 0FZ. The Sri Lankan Holiday Ltd is a company incorporated in England and Wales under Company Registration Number 11225949. TSLH’ registered office is at Flat 16 Eagle Court Drinkwater Road Harrow HA2 0FZ.

 

© The Sri Lankan Holiday 2018

Privacy Policy

We want you to know about the information we gather online, why we gather it and how we use it. If you have a question that isn’t answered here please email us at admin@thesrilankanholiday.com and we will do our best to answer your queries.

What information do we collect?

Personal information: If you request a brochure from us we will record your name and address. If you give us details of your email address (like when you make a shortlist) we will record it and whatever preferences you indicate regarding future emails from us. If you make a provisional booking through the site we will ask you for your name and address, phone number, email address and the details of people with whom you plan to go on holiday including their gender and age.

Non-personal information: We also record, in our web logs and via cookies, your “IP” address and the “URL” of the site from which you came to our website. This allows us to track the pages visitors view and for how long. We cannot gain personal information about visitors from IP addresses we record, but we can track the route of visitors through the site.

Why do we collect it?

To improve the usability of the site and to provide services we would find difficult to provide without it (like the shortlisting function). To plan improvements to the site and to the service we offer to our customers and to allow us to analyse the behaviour of visitors to our website.

If you make a provisional booking we need your name and address to allow us to send you a confirmation through the post. We ask for telephone numbers and email addresses to allow us to get back to you to confirm the booking. We ask for the gender and age of other people in your party so we can inform the owner of the property you requested of the makeup of your party before confirming your booking to you.

How we use your information

We use the information you provide us with to maintain information on customers and potential customers and to refine our marketing efforts.

If you give us your email address and indicate you would like to receive emails from us in the future we will use your email address to keep you up to date with what we regard as relevant information.

Cookies

We use cookies to store a variety of information on your computer; particularly information about the site you were looking at just before you first visited The Sri Lankan Holiday website. We may use this information to modify how the site works for you. For instance, if your first visit to the The Sri Lankan Holiday site was as a result of a referral from a German website, we might use this stored information to make certain information on the site appear in German. Please refer to Cookie Policy Tab for more information.

How we share your information

If you make a provisional booking via our website or by ‘phone and we subsequently confirm it to you we will pass your name, address, telephone number, email address, gender and age on to the owner of the property you have booked and/or their caretaker or nominated representative. We will also pass on the names, ages and gender of the members of your party. We will NEVER pass your email address or any other of your personal details or the details of anyone in your party to anyone else unless we are required to do so by law. We do not, either for a fee or otherwise, make either email addresses or mail addresses available to anyone else.

Your choices

You can choose not to receive emails from us and to reject cookies from our website. If you reject cookies, certain functionality of the site will be reduced such as the shortlisting functions and the storing of recently viewed property details between visits.

If you would like to use the online provisional booking service you will need to provide us with certain basic information. However, you can choose to not give us the details of all the members of your party until we phone or email you back to confirm your booking.

If we send you emails or other communications as a result of you giving us your details we will always offer you the opportunity to opt out of future mailings. If you do opt out we will not send you any further mails.

Links to other websites

There are a few links on our web site to sites outside our domain. If you follow these links you will be taken to pages and content not controlled by The Sri Lankan Holiday and we disclaim responsibility for the content of these sites. We do not endorse the sites we link to nor the information on them nor the availability of the pages.

Data Protection Act

We want to ensure that your information and preferences are accurate and complete at all times. Under the Data Protection Act 1998, you have the right to see and receive a copy of any personal information we may hold on you and the right to have any inaccurate information corrected. Details of how to apply for a copy of the personal information we hold on you may be obtained by writing to the Director, Flat 16 Eagle Court Drinkwater Road Harrow HA2 0FZ.

Do you monitor/record phone calls?

We do not monitored or recorded any phone calls to us.

If you have any further questions about our privacy policies, please email us at admin@thesrilankanholiday.com.

Cookie Policy

Why do we use Cookies?

Cookies are tiny files that are stored on your PC, these files contain data about what you do. These cookies don’t contain any personal information and the majority of websites use Cookies to make the end-user experience better.

The cookies we use

 

Here are a list of the cookies that we are using on our website:

Cookie name Cookie Purpose
Analytics We use analytics software to track what our visitors view and click on during their time with us. We don’t store any information that you input, just the keywords you’ve used to find us and search terms used on the site. By obtaining this cookie we can help to improve your user experience.
WordPress WordPress uses cookies when a user is logged into the website, if you are not logged in these cookies won’t affect you. These are the cookies that allow us to remember who you are so that you can see the WordPress control panel. These cookies also help keep your visit to the site secure.
Cookie Confirmation We only use this cookie to remember that you have accepted that we use cookies and are happy with us store them on your computer.

We try to publish all reviews we receive, including criticisms. However, there are certain reviews we won’t publish. They include those that are…

  • Factually inaccurate.
  • Speculative.
  • Unintelligible or just don’t make sense
  • Potentially defamatory or which distort the true situation
  • Submitted but subsequently withdrawn by the person who submitted the review
  • Factually in dispute – we may remove reviews until the facts have been established
  • Abusive.
  • Discriminative of any form.

All property reviews are provided by real customers who stayed at the holiday home reviewed.